Refund policy

Refund Policy

At Zyralie, we are committed to ensuring your satisfaction with every purchase of our shorts, t-shirts, and two-piece sets. Please review our refund policy below for detailed information on returns, exchanges, and refunds.

Eligibility for Refunds

To be eligible for a refund, items must meet the following conditions:

• Items must be unused, unwashed, and in their original condition with all tags attached.
• Returns must be initiated within 30 days of the delivery date.
• Proof of purchase (order confirmation or receipt) is required.

Non-Refundable Items

The following items are not eligible for refunds:

• Items that show signs of wear, damage, or alteration.
• Final sale or clearance items, as marked on the product page.
• Items returned without prior authorization from our support team.

Return Process

To initiate a return, please follow these steps:

1. Contact our support team at [email protected] with your order number and reason for return.
2. Our team will provide you with a return authorization and instructions for shipping.
3. Pack the item securely in its original packaging, including all accessories and tags.
4. Ship the item to the address provided by our support team. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may take additional time to reflect the credit.

Exchanges

We offer exchanges for items of the same value in a different size or color, subject to availability. To request an exchange, please contact us at [email protected] within 30 days of delivery. Exchanges are processed after the original item is returned and inspected.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including return shipping costs, after verifying the issue with supporting photos or documentation.

Contact Us

For any questions or concerns regarding our refund policy, please email us at [email protected]. Our team is here to assist you.